Frequently Asked Questions

Last updated: October 19, 2026

Products and choosing a size

What does Rinpe sell?

Cloth napkins, placemats, table runners, and tablecloths. Exact dimensions, materials, and care directions appear on each product page.

Is Rinpe the maker or a retailer?

Rinpe is an independent online retailer. Unless expressly stated on a product page, we do not claim to manufacture the products offered or to be affiliated with or endorsed by any third-party brand. Check each listing for item-specific details.

Where does Rinpe ship?

We currently ship to the 50 United States and Washington, DC. We do not offer international shipping.

How do I choose a tablecloth or runner size?

Measure your tabletop and compare it with the dimensions on the listing. For a tablecloth, account for your preferred drop on each side. For a runner, consider its width and end overhang. Product sizes vary.

Where can I find material and care information?

Review the specific product page. If a detail is unclear, contact support before washing or ironing.

Orders and shipping

How much is shipping?

Standard shipping is free within the 50 states and DC, with no minimum order. Checkout displays the shipping option for your address before you submit an order. See the Shipping Policy.

How long does processing take?

Orders are usually processed in 1–2 business days, Monday through Friday, excluding U.S. federal holidays.

How long does delivery take?

Transit usually takes 2–4 business days after dispatch. The estimated total is 3–6 business days. These are estimates, not guarantees.

Will I receive tracking?

Tracking information is sent when available to the email address used at checkout.

Can I cancel or change an order?

Contact us promptly to request a change or cancellation. If an order has not shipped and we accept the cancellation, we will cancel it and promptly refund any payment to the original payment method; no return is required for goods that have not shipped. Changes or cancellation may no longer be possible after fulfillment or shipment begins. If a shipment cannot meet its promised time, we will notify you and let you choose a new delivery time or cancel for a prompt refund as required by applicable law.

Returns and order issues

What items qualify for return?

Request a return within 30 calendar days after delivery. Items must be unused and undamaged and include their supplied attachments and components. See the Refund and Return Policy.

How do I request a return?

Email support@rinpe.com or call +1 (770) 789-6578 with your order number and item. Wait for instructions before sending it.

Who pays return shipping?

For an approved return, Rinpe provides a prepaid label and pays the return shipping cost.

Is there a restocking fee? Can I exchange?

There is no restocking fee. Exchanges are not offered; place a new order for another item.

When will I receive my refund?

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

What if an item is damaged, defective, wrong, missing, or materially different?

Contact support promptly with your order number and a description. Photos can help us review the issue, and we will explain the available resolution.

Payments and privacy

What payment methods can I use?

Available methods are displayed at checkout and may depend on your location or device. Prices are in U.S. dollars; applicable taxes, shipping, and the total due are displayed before you submit the order. See Payment Information.

Does Rinpe use advertising cookies?

Strictly necessary cookies support core store functions. Preference cookies may remember settings; analytics cookies may measure store use; advertising cookies or pixels may support campaign measurement, remarketing, or personalized advertising. These optional tools are used only if enabled. If enabled, Google Ads, conversion tracking, remarketing, Google Analytics, Enhanced Conversions, or personalized advertising may process information. Manage applicable sale/sharing or targeted-advertising opt-out choices at Your Privacy Choices; see the Privacy Policy for details. The available controls depend on your location, applicable privacy law, and store settings.

How do I make a privacy request?

Email support@rinpe.com with the subject “Privacy Request.” Where applicable, you may request access, correction, deletion, a portable copy, or opt out of sale, sharing, or targeted advertising. You may also use Your Privacy Choices. If a request is denied, you may appeal using the subject “Privacy Request Appeal.”

How do I contact customer support?

Email support@rinpe.com or call +1 (770) 789-6578. Business address on file: 209 Treecrest Pkwy, Decatur, GA 30035. It is not a retail or return location; contact us before sending any return.

Store and Contact Details

Store: Rinpe
Current Shopify domain: https://1mr3dm-36.myshopify.com
Email: support@rinpe.com
Phone: +1 (770) 789-6578
Business address: 209 Treecrest Pkwy, Decatur, Georgia 30035, United States. This is not a retail location or return address.