Refund Policy
At a glance
- Request an eligible return within 30 calendar days after delivery.
- Approved returns receive a prepaid label; Rinpe pays return shipping. No restocking fee; no exchanges.
- Refunds go to the original payment method within 10 calendar days after receipt and inspection; your provider may take longer to post the credit.
Return eligibility and requests
Last updated: October 19, 2026
You may request a return within 30 calendar days after delivery. For a change-of-mind return, the item must be unused and undamaged and include its supplied attachments and components. These change-of-mind conditions do not limit rights or remedies for damaged, defective, incorrect, missing, or materially different items, or rights that cannot legally be waived. Contact us before sending anything so we can confirm eligibility and provide instructions. Do not send a return to our business address.
For an approved return, we provide a prepaid return label and pay the return shipping cost. We do not charge a restocking fee. We do not offer exchanges; place a new order if you want a different item.
Order cancellations before shipment
Contact us promptly if you want to cancel an order that has not shipped. If we accept the cancellation before shipment, we will cancel the order and promptly refund any payment to the original payment method. You do not need to return goods that have not shipped.
Damaged, incorrect, or incomplete orders
Damaged, defective, incorrect, missing, or materially different items are handled as return or order issues. Contact us promptly with your order number and a description; photos can help us review the issue. We will explain the available resolution.
Refund timing
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
To start a request, email support@rinpe.com or call +1 (770) 789-6578. Include your order number and the item you want us to review.
Related policies: Shipping Policy · Refund and Return Policy · Terms of Service · Privacy Policy.
Store and Contact Details
Store: Rinpe
Current Shopify domain: https://1mr3dm-36.myshopify.com
Email: support@rinpe.com
Phone: +1 (770) 789-6578
Business address: 209 Treecrest Pkwy, Decatur, Georgia 30035, United States. This is not a retail location or return address.